Frequently Asked Questions

Everything you need to know about your Nero shopping experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are free for all domestic orders.

How do I find my correct size?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

Nero accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are Nero products ethically sourced?

Yes, we are committed to sustainable fashion. We partner only with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.

Can I change or cancel my order after it has been placed?

Once an order is placed, it is sent immediately to our fulfillment center. You can request a change within 1 hour of purchase by contacting our support team.